Help Centre

Aerogen USB Controller


What should I do if the 30 minute or 6 hour indicator light is green but the aerosol is not visible?

If this happens, check that there is medication in the nebuliser (refill, if required), check that the device has been properly cleaned (clean, if required) and ensure that the nebuliser has not exceeded its life expectancy (see Warranty and Life of Product).




What should I do if the 30min or 6 hour indicator does not light when the On/Off button is pressed?

This could mean that there is no power to the system. Please verify that the Aerogen USB Controller is securely attached to a functioning power source. If you are using the Aerogen USB Controller AC/DC adapter, verify that the green power indicator light on the AC/DC is on.




What does it mean if the 30min or 6 hour indicator lights amber?

There could be two reasons for this: The Aerogen USB Controller cable may be incorrectly connected, in which case you should securely connect it to the nebuliser. Or, the nebuliser may have exceeded its life expectancy, in which case it needs to be changed (see Warranty and Life of Product).




What should I do if the treatment time is taking longer than expected?

6mL of Normal Saline (0.9%) should take no longer than 30 minutes to nebulise. If it is taking longer, please check that the Aerogen device has been properly cleaned. If it has and is still not working, this might mean that the nebuliser is being used beyond its lifespan and needs to be changed (see Warranty and Life of Product).




What should I do if there is still some medication left in the nebuliser after the nebulisation cycle?

There could be several reasons for this:
i) The nebuliser may not have been turned on or connected to power – Please ensure that the nebuliser is connected to power and turned on.
ii) The Aerogen device may not have been properly cleaned – Please clean the Aerogen device. iii) Aerosol was not generated – Please verify that aerosol is visible. iv) It is time to replace the nebuliser.
Please see Warranty and Life of Product.




What does it mean if the 30min and 6 hour indicators flash amber alternatively twice?

This is a sign of an internal error condition. Please see Warranty and Life of Product.