About Aerogen: 
Headquartered in the vibrant city of Galway, with offices around the world, Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards and eight-time winner of the Zenith award for Respiratory Care Excellence in North America, collectively our employees make a difference to patients’ lives every day, having already reached 16 million patients in over 75 countries. 

Our talented and skilled team collaborate to innovate, challenge and test not only in relation to our products but every facet of how we work. We lead the way, finding innovative solutions to even the most complex problems, all in the name of delivering better patient care. 

Our business is growing rapidly across the globe and as we grow, our core culture of “We Care” universally connects us. We believe that your ambition and integrity fuels ours and we are committed to supporting our employees to reach their full potential through tangible investment in their careers. Join us as we continue to #discoverbetter. 

What is the role?  
The Office Administrator is a member of the local cluster organization and supports administrational duties, office procedures and customer service tasks. 

This person will be responsible for supporting first-level customer support & correspondences, order management in collaboration with our 3PL partner, returns handling, interdisciplinary correspondence with departments such as Finance/Accounting, Marketing, Commercial Excellence, Warehouse & Logistics and carrying out project-related or special tasks as needed. 

The position is based in our Office in Ratingen (closed to Düsseldorf), Germany and reports solid line directly to the cluster Business Director or Office Manager.

What are the key responsibilities?
• Customer service support e.g., customer correspondence, order management
• Forwarding incoming customer orders via E-Mail to external logistics partner
• Returns handling with customers and QA dept. in Galway, Ireland 
• Answering, screening, and forwarding incoming phone calls
• First-level customer support by phone and e-mail 
• Serve visitors by greeting, welcoming, and directing them appropriately
• Receiving and sorting daily mail
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing 
• Administrative support of the sales & marketing department 
• Interdisciplinary correspondence with departments such as Finance/Accounting, Marketing, Commercial Excellence, Warehouse & Logistics
• Calculation of bonuses e.g., GPOs
• Carrying out project-related or special tasks as needed
• Support and act as a stand-in for the Office & Customer Service Manager Germany or Sales and Marketing Executive during the absence

What education and experience are required?  
• Fluent in English and German language
• Bachelor’s Degree (any subject)
• Ability to work cross-functions / cross-divisions in a multicultural environment - team player.
• Good interpersonal and communications skills
• Creative problem solving
• Good computer skills on office 
• Bachelor’s Degree (any subject)
• Post-graduate Marketing or equivalent job experience – prior commercial support service experience a plus
• IT skills, including all Microsoft packages and a CRM platform (preferably Salesforce)
• Excellent communication skills engaging and adjusted to the audience.

What key skills will make you great at the role? 
• Successfully completed commercial vocational training
• Fluent in German and good command of English (Business Level)
• min 2 years plus experience ideally within a global or multinational company, in a similar position
• Professional handling of the common MS Office programs, especially Outlook, Word, PowerPoint, and Excel

What is it like to work at Aerogen? 
Our purpose is to transform patient lives and our ethos is to #discoverbetter. This also translates to how we look after our people. We want talented, passionate and engaged people to join Aerogen and build your career with us. We understand that your life evolves through different stages, and we are here to support our global team with a range of financial and non-financial rewards and benefits. There’s something for everyone! Here is an idea of what we offer: 
• Excellent medical care. 
• Bonus & Pension. 
• ‘Aerogen Connect’ – our employee led programme which supports our global teams to unite and have fun.  
• We pledge 1% of profits and time to charities and organisations 

Check out our careers website to discover more about Life at Aerogen 

Aerogen is committed to promoting diversity, inclusion and equality in the workplace. If you have any difficulty using our application process, please contact us by emailing careers@aerogen.com. Please include your name and preferred method of contact.